-Case Study

Driving Global Digital Transformation for Michael Kors

ANZ Digital supported Michael Kors through a multi-year digital transformation roadmap spanning e-commerce expansion, CRM integration, and omnichannel retail innovation across European and global markets.

Retail FashionMulti-Year ProgramEurope + Global Markets
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2015 - 2017

  • The Challenge

    Michael Kors aimed to expand its global digital footprint while creating more connected customer journeys across e-commerce and physical retail.

  • Our Approach

    ANZ Digital delivered a phased transformation roadmap covering European rollout, global e-commerce expansion, CRM integration, and omnichannel store enablement.

  • The Solution

    We helped unify commerce, payments, customer data, and in-store order capabilities to support scalable growth across multiple markets.

The Results

A connected digital transformation program enabling Michael Kors to scale commerce, customer experience, and omnichannel retail operations.

30+ Countries

European e-commerce rollout

15 Currencies

Supported in global expansion

112 Stores

Enabled with omnichannel app

25 Payment Methods

Integrated into global commerce

Technology Stack

Salesforce Commerce Cloud
Aptos CRM
Manhattan Active Omni (OMS)
Mulesoft (ESB)
Arvarto
Klarna
Akeneo (PIM)
Power BI
Salesforce Commerce Cloud
Aptos CRM
Manhattan Active Omni (OMS)

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